Coming soon a new helpdesk tool called “deskpro”: web-based entry to request support from ESO replacing the current mails to help-desk.
ESO will soon deploy the new helpdesk software Deskpro to handle questions and support requests coming from the user community.
Starting on July 5th, 2021 a new website, https://support.eso.org, will be available for all the users of ESO services, offering a knowledgebase as well as a contact form to request support.
The Deskpro software has been chosen jointly with the partners of the ALMA project, who have been using this tool since December 2020. By using the same tool for the support of the La Silla Paranal users community, we are striving to provide a better and more uniform experience for all users.
Find more information at this link.